Terms and Conditions

Last Updated: August 08, 2025

Welcome to Pulsavia Media SHPK. These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and any related digital platforms operated by Pulsavia Media SHPK, a media marketing company established and operating in the Republic of Albania.

By accessing our website or engaging our services, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. Company Information

Company Name: Pulsavia Media SHPK
Business Registration Number (NUIS/NIPT): L39308501E
Registered Address: Kompleksi Usluga, Rruga Reshit Petrela Tirana 1001, Albania
Email:management@pulsaviamedia.com
Telephone: +355 68 698 1823
Website: pulsaviamedia.com

For the purposes of these Terms, “Pulsavia Media SHPK,” “we,” “us,” and “our” refer to the company identified above.

“You” and “your” refer to any individual, business, or organization accessing our website or using our services.

2. Scope of Services

Pulsavia Media SHPK provides media and marketing services, which may include, without limitation:

  • Digital marketing and advertising;
  • Social media management;
  • Content creation and strategy;
  • Branding and creative services;
  • Search engine optimization (SEO);
  • Paid advertising and media buying;
  • Website and digital campaign development;
  • Video, photography, and graphic production;
  • Influencer and promotional campaigns;
  • Marketing consultancy and strategy; and
  • Other services agreed between the company and the client.

The specific services, deliverables, deadlines, fees, and other commercial conditions applicable to a client will be established in a written proposal, quotation, statement of work, service agreement, or other written agreement.

Where there is a conflict between these Terms and a separately signed written agreement, the specific written agreement will prevail to the extent of the conflict.

3. Website Use

You agree to use this website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the website for any unlawful, fraudulent, or unauthorized purpose;
  • Attempt to gain unauthorized access to our systems or networks;
  • Introduce viruses, malware, or other harmful material;
  • Interfere with the security or operation of the website;
  • Copy, reproduce, distribute, or commercially exploit website content without permission;
  • Use automated systems to scrape or collect information from the website without our written consent; or
  • Impersonate another person or entity.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

4. Marketing Services

Unless expressly agreed otherwise in writing, our services are provided based on the information, materials, instructions, approvals, and resources supplied by the client.

The client is responsible for ensuring that information and materials provided to us are accurate, complete, lawful, and suitable for use.

Marketing results may depend on numerous factors outside our control, including market conditions, competition, advertising-platform algorithms, audience behavior, budgets, industry regulations, and third-party platform policies.

Accordingly, unless expressly guaranteed in writing, we do not guarantee any particular level of:

  • Sales;
  • Revenue;
  • Leads;
  • Website traffic;
  • Advertising reach;
  • Engagement;
  • Search engine rankings;
  • Conversion rates; or
  • Return on advertising spend.

5. Client Responsibilities

Clients agree to:

  • Provide accurate and timely information;
  • Provide necessary access to relevant advertising, social media, website, analytics, or other platforms;
  • Review and approve materials within agreed timelines;
  • Ensure that claims made about their products or services are accurate and lawful;
  • Obtain all necessary permissions, licenses, and consents for materials supplied to us;
  • Comply with applicable laws and regulations relevant to their business; and
  • Promptly notify us of any relevant changes that may affect the services.

Delays caused by the client's failure to provide information, approvals, access, or materials may affect project timelines and deliverables.

6. Fees and Payment

Fees will be communicated to the client through a quotation, proposal, invoice, service agreement, or other written commercial document.

Unless otherwise agreed:

  • Invoices must be paid within the payment period specified on the relevant invoice;
  • Advertising spend, media budgets, platform fees, production expenses, third-party services, and other external costs may be charged separately;
  • The client is responsible for applicable taxes, duties, or other charges associated with the services, where legally applicable; and
  • We may suspend services where invoices remain unpaid after the applicable payment deadline.

Any applicable VAT or other taxes will be charged in accordance with applicable Albanian tax legislation.

7. Advertising Budgets and Third-Party Platforms

Where we manage advertising campaigns on platforms such as Google, Meta, TikTok, LinkedIn, YouTube, or other third-party services, those platforms operate independently of Pulsavia Media SHPK.

We are not responsible for:

  • Changes to third-party advertising policies;
  • Account suspensions or restrictions imposed by third parties;
  • Changes to algorithms or platform functionality;
  • Advertising disapprovals;
  • Technical outages;
  • Changes in advertising costs;
  • Loss of access to third-party accounts; or
  • Decisions made independently by third-party platforms.

Advertising budgets are separate from our professional service fees unless expressly stated otherwise.

8. Intellectual Property

Unless otherwise agreed in writing, the website, including its design, text, graphics, branding, logos, photographs, videos, software, and other materials created by or for Pulsavia Media SHPK, are protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell, license, or commercially exploit our proprietary materials without our prior written permission.

For client projects, ownership and licensing of deliverables will be determined by the applicable service agreement or written commercial agreement.

Unless otherwise agreed, third-party materials, stock images, fonts, music, software, templates, and other licensed content remain subject to the terms of their respective licensors.

9. Client Materials

The client retains ownership of materials, trademarks, logos, photographs, videos, documents, data, and other content supplied to us.

By providing such materials, the client grants Pulsavia Media SHPK the necessary permission to use, reproduce, modify, publish, and distribute them solely for the purpose of providing the agreed services.

The client represents that it has the necessary rights and permissions to provide these materials and authorize their use.

10. Portfolio and Promotional Use

Unless otherwise agreed in writing, we may identify a client as a customer and display completed work, campaign materials, publicly available content, or project results in our portfolio, website, presentations, social media, and other promotional materials.

A client may request that specific confidential materials not be publicly displayed, subject to written agreement between the parties.

11. Confidentiality

Each party agrees to keep confidential information received from the other party confidential and to use it only for purposes connected with the business relationship.

Confidential information does not include information that:

  • Is publicly available through no breach of these Terms;
  • Was already lawfully known to the receiving party;
  • Is independently developed without use of confidential information; or
  • Must be disclosed by law or by a competent authority.

These confidentiality obligations survive termination of the business relationship to the extent permitted by applicable law.

12. Personal Data and Privacy

We may process personal data in connection with our website, communications, marketing activities, and provision of services.

Any processing of personal data will be carried out in accordance with applicable data-protection legislation, including applicable Albanian data-protection requirements and, where applicable, the European Union General Data Protection Regulation (“GDPR”).

For information about how we collect, use, store, and protect personal data, please refer to our Privacy Policy.

Where we process personal data on behalf of a client, the parties may enter into additional data-processing terms where required by applicable law.

13. Cookies

Our website may use cookies and similar technologies for functionality, analytics, security, advertising, and other purposes.

Where required by applicable law, visitors will be provided with appropriate information and choices regarding non-essential cookies.

Further information can be found in our Cookie Policy.

14. Third-Party Links

Our website may contain links to websites, services, or platforms operated by third parties.

We do not control and are not responsible for the content, security, privacy practices, availability, or policies of third-party websites.

Accessing third-party websites is done at your own risk and may be subject to separate terms and conditions.

15. Website Availability and Accuracy

We make reasonable efforts to keep the information on our website accurate and up to date. However, we do not guarantee that the website or its content will always be complete, accurate, current, uninterrupted, or error-free.

We reserve the right to modify, update, suspend, or discontinue any part of the website without prior notice.

16. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and its content are provided on an “as available” basis.

We do not guarantee that:

  • The website will always be available;
  • The website will be free from errors or interruptions;
  • Content will always be accurate or complete; or
  • The website will be free from viruses or other harmful components.

Nothing in these Terms excludes or limits any rights or protections that cannot legally be excluded or limited under applicable Albanian law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Pulsavia Media SHPK shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or services.

This may include loss of profits, revenue, business opportunities, goodwill, data, or anticipated savings.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Where the parties have entered into a separate service agreement, any applicable liability limitations contained in that agreement will apply.

18. Indemnification

To the extent permitted by applicable law, the client agrees to indemnify and hold Pulsavia Media SHPK harmless from claims, losses, damages, liabilities, and reasonable expenses arising from:

  • Materials supplied by the client that infringe third-party rights;
  • Unlawful or misleading claims supplied or approved by the client;
  • The client's products, services, or business activities;
  • The client's violation of applicable laws; or
  • The client's breach of these Terms or a related service agreement.

This provision does not apply to the extent that a claim results from our own unlawful conduct, negligence, or breach of our contractual obligations.

19. Termination

Either party may terminate an ongoing service relationship in accordance with the notice and termination provisions contained in the applicable service agreement.

Where no specific termination provisions have been agreed, either party may request termination by providing reasonable written notice.

Termination does not affect:

  • Fees already earned;
  • Approved expenses already incurred;
  • Payment obligations that arose before termination; or
  • Rights and obligations that by their nature are intended to survive termination.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

The updated version will be published on this website with a revised “Last Updated” date.

Your continued use of the website after an updated version is published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Albania, unless mandatory provisions of applicable law require otherwise.

Any disputes arising from these Terms shall, where appropriate, be submitted to the competent courts of the Republic of Albania.

Nothing in this section prevents a consumer from exercising any mandatory rights or remedies available under applicable law.

22. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by law.

The invalid provision will be interpreted or replaced, where possible, in a manner that most closely reflects its original purpose.

23. Entire Agreement

These Terms, together with any applicable service agreement, proposal, quotation, privacy policy, cookie policy, and other written agreements between the parties, constitute the applicable understanding concerning use of our website and services.

24. Contact Us

If you have questions regarding these Terms and Conditions, please contact us:

Pulsavia Media SHPK
Kompleksi Usluga, Rruga Reshit Petrela Tirana 1001, Albania
Email: management@pulsaviamedia.com
Phone: +355 68 698 1823
Website: pulsaviamedia.com

Last Updated: August 28, 2026